We support our clients by facilitating the development and maintenance of relevant data, employing modern analytic applications, and building scalable, automated processes.
Client Situation
Pharmacies face pressure from PBMs, health plans, and other third-party payers within an ever-changing industry landscape directly impacting their financials and strategic initiatives.
Many pharmacies lack transparency to the detail of reimbursement by payer affecting their ability to appropriately manage payer relationships, accurately reconcile their contracts, and drive value for their organizations.
Opportunities/Actionable Items
Proper collaborates with the pharmacy to conduct an in-depth review of its data views and business tools to pinpoint gaps within its reporting activities.
Reconciliation of payer reimbursement necessitates the use of a complex hierarchy to trace payment on individual transactions to a specific contract and rate. Following a detailed inventory of the pharmacy’s payer contracts, Proper applies their proprietary mapping and logic to generate a consolidated dataset of all transactions.
Deploying the pharmacy’s preferred business application, Proper produces near real-time reporting designed to monitor contract compliance, direct recoupment strategies, and provide expanded insight into key performance metrics.
Utilizing the enhanced reporting functionalities, Proper assists the pharmacy in coordinating the appeal process directly with its payers. All the required facts are gathered through the automation of data extracts, accessibility to an organized contract repository, and estimation and tracking of the financial impact.
Results
The Proper team’s efforts to strengthen the pharmacy’s reporting capabilities prove to be invaluable and deliver between 1 – 5% savings on total annual drug spend. With clear, actionable information from readily available dashboards, easily consumable evidence can quickly be produced for escalation to payers and ongoing dispute resolution. This enhanced oversight improves the pharmacy’s operational efficiency while capturing value through payer accountability.
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